FAQ's – All Winches
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FAQ's

FREQUENTLY ASKED QUESTIONS

When will my item be posted?

• We dispatch within 1-2 working days of your cleared payment being received.

•  How soon will I receive my order?

3-5 working days for delivery to a capital city in any State

4-7 working days for delivery to most large regional towns

5-10 working days for delivery to other remote locations

During peak periods (Easter, Xmas), the delivery may take up to 12 working days.

(These delivery times are estimates only, and actual delivery times may vary.)

Who will deliver my order?

We ship the majority of our items through Australia Post’s E-parcel service. For heavier items (over 30kg) we generally use Fastway couriers and Allied express, sometimes it is necessary to use a range of couriers dependant on your location. We favour couriers who are reliable, have great customer service, and can get your order to you in a reasonable time.

Can I have Large and Heavy Items sent to my P.O Box?

 No, due to Australia post’s maximum limit’s for larger items and items above 30 kg, these items can not be delivered to a post office box and will be delivered by courier.

Will my parcel have tracking?

Yes, all items are sent with tracking numbers. Unless otherwise indicated in the listing.You will receive an email 2-4 days after your cleared payment sent to your email address that is registered with us from Australia Post or Fastway or Allied with the tracking number in it which can be followed on line.

Can I track my parcel once it has left premises?

When the dispatch is arranged through eParcel a tracking number will be emailed to you when goods are dispatched. To track your parcel, visit http://www.eparcel.com.au and input your tracking number. If we dispatch your order via courier you will receive an email advising you of the company, consignment number, and link so you can track the item.

What will be the shipping cost?

The majority of items are freight free, but please refer to each individual listing regarding the shipping costs.

Will you ship internationally?

At this time we are only able to ship items within Mainland Australia and Tasmania.

I HAVEN'T RECEIVED MY ITEM YET?

• Once your purchases are sent Austalia Post eParcel email you a tracking number to YOUR OWN email address ( the one you have registered with us and PAYPAL) .So always check there to make sure you haven't received it or that it is not in your spam filter. 

I Haven't received my item yet before contacting us requirement?

When contacting us that your purchase has not been received on or within the advertised postage period in the description under Postage and Payments , please advise us when WHEN YOU LAST CHECKED WITH YOUR LOCAL POST OFFICE as on occasion delivery has been attempted and the "calling card" left by Post to advise you of this may not have been left. 

 

 

 

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